Troubleshooting Facebook Live:

  • If you are on a legacy account from 2015 or before and haven't taken advantage of the free upgrade then you need to first do the free upgrade first before being able to activate the Facebook Live feature on Sunday Streams. That can be scheduled by going to Account Settings > Upgrades and selecting the free upgrade.

  • If your video doesn't display in the preview please check your encoder settings to make sure that you are sending out a 1280x720 resolution or smaller, using a frame rate of 30 or 29.97, a keyframe of 2 seconds or less, and AAC audio format at a 44.1 KHz audio sample rate.

Additional Links:

Getting Started with Facebook Live and Required Specifications

Troubleshooting Facebook Live at Facebook for Developers