If your broadcasts are creating multiple archive files in the Non Public Archives after your broadcasts, or if your viewers are mentioning they are getting "buffering" messages, or if you stream is starting and stopping during your broadcasts, these quick steps below can help fix and fine tune your broadcasts. Once these steps below get you up and running, we recommend you take a look at the more detailed steps in our Top 10 Simple Steps to Improve Your Broadcast Quality section for further fine tuning details.

NOTE: These steps below assume you have the available bandwidth and CPU power to do a typical stream and have already gone through the guide for Getting Started.

Step 1: Start at a Low Resolution and Bit Rate and Work Your Way Up

The simplest quick fix if you are having these issues is to simply set your output bit rate and output resolution to a low stream quality. 

For example, we would recommend starting with a single bit rate stream at a 320x240 resolution and a 300 Kbps bit rate. Once you have those values configured in your encoder, run a test broadcast for 1 hour to see if things are stable. If things are stable, you can repeat this test by increasing the output resolution and output bit rate to find your best stable broadcast range (see the Top 10 Simple Steps Tip #2 article for fine tuning details). To allow for overhead, we recommend you broadcast at no more than 50-70% of the upload speed you have available.

Step 2: Try a Different Network

It may be that there are some configuration issues with your network setup (router QoS settings, for example). To help determine if the network is the bottleneck, try streaming from a different network such as a mobile "hotspot". If using a hotspot you will want to be sure to set the stream output resolution and bit rate as described in Step 1 above. You will also want to test your upload speed to make sure your hotspot has enough bandwidth available to stream. 

Step 3: Try a Different Encoding Computer or Other Streaming Hardware

Sometimes there can be issues with the encoding computer (or streaming hardware) which cause it to not be able to encode the video signal efficiently (for example, background processes running, viruses, etc.). Our service is not limited to access from one computer. Repeating these steps with a different computer (or streaming hardware) is a good test to see if the issue may be with the original computer (or streaming hardware).

Step 4: Try Broadcasting in SD

This step is important in particular if you are bringing in an HD signal into the encoding computer. Processing an HD signal is very processor intensive and if your encoding computer is struggling processing the HD input you may want to try a SD video capture device which will be less processor intensive.

In conclusion, all these steps have helped solve issues for many of our clients over the years. However, if things still do not work after these fixes above, it could be router settings or other more "advanced" issues that are causing your troubles. Please contact us and we can review the specific details of your setup over the phone.